Best Service we provide our valuable customers

Corrective Maintenance Service and Preventive Maintenance Service

Corrective Maintenance Service - We fix your problem when you face with the problems according to maintenance service level.

Preventive Maintenance Service- We will make system health check, software health check, hardware health check, optimizing the system according to maintenance service level.


Our Service Offerings

Gold Maintenance Service

Corrective Maintenance Service

24Hours * 7Days Service Hours

System Clash Major Function Minor Function
Response Time Within 6 Hours Within 12 Hours Within 24 Hours
Software Resolution Time Within 12 Hours Within 3 Days Within 5 Days
Hardware Resolution Time Within 12 Hours Within 3 Days Within 5 Days

Preventive Maintenance Service

Quarterly ( 6 Times Per Year ) Service

Housekeeping Maintenance Software Update
1. Application/Server Status Yes
2. HW /OS System Status Application Server (Minor Upgrade Only)
3. System Cleaning Database Server (Minor Upgrade Only)
4. House Keeping Report Fix Pack Installation
​5. System Log Verification and System Usage Report Backup and Restore Confirmation

Silver Maintenance Service

Corrective Maintenance Service

12Hours * 7Days Service Hours

System Clash Major Function Minor Function
Response Time Within 12 Hours Within 24 Hours Within 2 Days
Software Resolution Time Within 24 Hours Within 3 Days Within 7 Days
Hardware Resolution Time ​Within 24 Hours Within 5 Days Within 10 Days

Preventive Maintenance Service

Quarterly ( 4 Times Per Year ) Service

Housekeeping Maintenance Software Update
1. Application/Server Status Yes
2. HW /OS System Status Application Server (Minor Upgrade Only)
3. System Cleaning Database Server (Minor Upgrade Only)
4. House Keeping Report Fix Pack Installation

Bronze Maintenance Service

Corrective Maintenance Service

8Hours * 5Days Service Hours

System Clash Major Function Minor Function
Response Time Within 24 Hours Within 2 Days Within 3 Days
Software Resolution Time Within 2 Days Within 3 Days Within 7 Days
Hardware Resolution Time Within 2 Days Within 5 Days Within 10 Days

Preventive Maintenance Service

Quarterly ( 4 Times Per Year ) Service

Housekeeping Maintenance Software Update
1. Application/Server Status Yes
2. HW /OS System Status Application Server (Minor Upgrade Only)
3. System Cleaning Database Server (Minor Upgrade Only)
4. House Keeping Report Fix Pack Installation